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  1. Official DOTA 2 Battle Pass Rewards Site
  2. Shipping Frequently Asked Questions
  3. General Shipping Questions

General Shipping Questions

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  • How Can I Update My Shipping / Contact Information?
  • Additional Tracking & Carrier Information
  • Why did the estimated ship date change?
  • When will my Replacement Ship?
  • Yunda Express Called Me to Verify My Address
  • It is past the estimated delivery date and I still don't have my Reward!
  • Why Hasn't My Shipment's Tracking Updated?
  • Can You Redirect The Reward To A Different Address After it Has Shipped?
  • I'm Moving, When Should I Update My Address?
  • Is Shipping Free?
  • What Countries Can You Ship To?
  • How Long Will Shipping Take?
  • Where is My Tracking Number?
  • Why Are You Using Postal Carriers?
  • My Tracking Number Says “Exception” or “Failed Delivery”, What Do I Do?
  • Why is the Carrier Returning the Reward to the Shipper?
  • Why Do I Need to Provide My Phone Number and Email Address?
Official DOTA 2 Battle Pass Rewards Site
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